Privacy Policy

Privacy Policy

Website Data Privacy Policy (non-ecommerce)

Oatlands Park Hotel/ Oatlands Investments Limited is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 and 2018 GDPR).

1. What information do we collect?

We may collect the following information:
Contact information including email address
Other information relevant to customer offers
When you visit our website (including the mobile optimised version of the website accessible from your portable hand-held device) you may provide us with personal information such as name, email address.
CCTV images when you visit our hotels and areas adjacent to our hotels, to prevent and detect crime.

You may provide us with Information in a number of ways:
(a) by supplying us with the Information as listed above, on the Get In Touch online
form in which case we may retain the content of your email messages together with
your email address and our responses in a secure area
(b) by signing up to our newsletter, in which case all data is held in a secure third party platform
(c) by requesting a wedding brochure
(d) by making an online booking
(e) to make an online purchase via our online gift voucher shop, in which case all data is held in a secure third party platform

2. How we use the information

We will not disclose your information to any third parties. Our internal procedures cover the storage, access and disclosure of your information. When you agree to sign up to our guest newsletter we only need to know your name and email address. We gather this information to allow us to provide you with a monthly email containing information about offers or news we think may be of interest to you. This includes offers on stays, dining with us, treatments, weddings and event offers. You can unsubscribe from our contact list at any time by clicking the unsubscribe button at the bottom of the email or by emailing with the word “unsubscribe” in the subject line from the email address you wish to be removed. We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

3. Where we store the information

Storage of data is password protected and securely kept in top tier third party platform.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our secure servers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

4. Cookies

As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

View our Cookie Policy here.

5. Updating your information

If any of the information that you have provided to us changes, for example if you change your email address or name, please let us know by emailing

6. Your consent

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also email you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

7. Marketing Permissions

Oatlands Park Hotel will send you from time to time news, offers and industry insight via email but we will not do so without your express consent. If you do not wish to receive any further email please use the unsubscribe option in the email or alternatively contact us at

8. Changes to this Policy

We reserve the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the Policy on your first use of the website following the alterations.

9. Google Analytics

To understand how people use our site, and to discover areas on our site with issues, we use Google Analytics. Most websites use some sort of analytics program like this. The data it collects helps us see things like how many people visit our site, which country they are from, how many pages they visited, how fast our site loaded, and so on. All data collected is completely anonymous, it does not identify you as an individual in any way.

10. Content Managed System

The Content Management System (CMS) that runs this website is fully secure. It uses a cookie when logging in and out and is essential for proper website operation. It is only set if you are a registered user, so for most people it is not set at all. User data is all anonymous.
[Please note that our advertisers may also use cookies, over which we have no control.]
Sharing tools in the form of Facebook and Twitter share buttons feature on this site, these third party websites may set a cookie if you are logged in to their service. Please refer to the Facebook and Twitter cookie policies.

This website contains ‘embedded’ YouTube content, a cookie may be set upon playing these videos, the relevant privacy policy can be found here.
You block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site. Click here to find out more on managing cookies, including step-by-step instructions for a range of browsers.

Except for essential cookies, all cookies will expire after 2 years. For more comprehensive information on what cookies are and how they affect you, please visit

11. Security

Whilst we will do our best to protect your information, we cannot ensure the security of your data transmitted to our website. Any information you submit is sent at your own risk. Once we have received your information we will use strict procedures and security features to prevent unauthorised access. We maintain the highest standards of security, however the transmission of information via the internet is not completely secure.

12. Terms of Use

While every effort is made to ensure that the information contained in this site is correct, Oatlands Park Hotel makes no warranty express or implied as to the nature or accuracy of any such material to the extent permitted by applicable law. Some of the photographs displayed on this site are for example purposes only and do not represent work carried out by Oatlands Park Hotel/ Oatlands Investments Limited.

Oatlands Park Hotel/ Oatlands Investments Limited may make changes to any content and information contained on this site, at any time without notice. By using this website you assume the risk that the information on this website may be incomplete, inaccurate, out of date or may not meet your requirements. Use of this site constitutes your acceptance of these Terms and Conditions.

The legal ownership and any copyright or other intellectual property rights in the site and its design, text, graphics, software and all other material on the site belong to Oatlands Park Hotel/ Oatlands Investments Limited or its agents at all times, unless otherwise stated.
You may only download material or view and/or print a single hard copy for private or non-commercial use and no part of the site or its material shall otherwise be produced, transmitted or made available on a network without the prior written permission of Oatlands Park Hotel/ Oatlands Investments Limited.

Any framing of or linking to this site is prohibited without the prior written permission of Oatlands Park Hotel/ Oatlands Investments Limited. Oatlands Park Hotel is not responsible for the content or reliability of any websites linked to from its site

While Oatlands Park Hotel/ Oatlands Investments Limited endeavours to ensure that this site is normally available 24 hours a day, we shall not be liable if for any reason this site is unavailable at any time or for any period. Access to this site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond Oatlands Park Hotel’s control.

Oatlands Park Hotel/ Oatlands Investments Limited shall not be liable for any loss of income profits goodwill data contracts or any type of special indirect or consequential loss arising from the use inability to use or misuse of this site or any linked sites. Oatlands Park Hotel does not warrant that this site or the server that makes it available are free of viruses or other harmful components.

The contents and use of this site are governed by English Law.

Company Information

Oatlands Investments Limited
Reg. Office: Oatlands Park Hotel
146 Oatlands Drive
Kt13 9HB

Company Registration No. 02018937
VAT No. 413753661

Updates to this Privacy Notice

We may need to make changes to this Privacy Policy periodically, for example, as the result of government regulation, new technologies, or other developments in data protection laws or privacy generally.

This Privacy Notice was last updated on: 30 April 2024.