Careers

We are looking for a qualified beauty therapist to provide professional and engaging wellness therapies, massage and beauty treatments to our clients. You will offer a full range of treatments to fulfil different client needs and objectives. All applicants must have excellent customer service and a high level of professional practice.

This is a wonderful opportunity for you to utilise your expertise in our recently launched Aragon treatment rooms.

This role will entail working weekends and is suited to drivers living no further than a 30 mile radius from the hotel or living within walking distance from the hotel.

Duties:

• To carry out beauty treatments to the required standards ensuring the specific treatment time is adhered to.
• To provide engaging wellness therapies, massage and beauty treatments
• To attend any appropriate training courses required
• Always demonstrate sincere customer focus and true appreciation for the guest experience
• To assist in ensuring that all agreed targets regarding Key Performance indicators are achieved.
• Ensure all areas of the Treatment Rooms are kept clean and well maintained at all times
• Upsell treatments and retail to maximize sales
• Ensure all dealings with guests within the Treatment Room area meet or exceed the hotel’s operating standards

Qualities

• Passionate about the Beauty world.
• Willing to deliver the best service and experience to our guests.
• An upbeat, enthusiastic and friendly manner towards co-workers and clients.
• Proficient IT skills.
• Strong multitasker, enthusiastic to learn all elements of the business.
• Able to handle any guest special requirements.
• Able to liaise with internal and external parties at the appropriate levels to ensure smooth flow of the Treatment Room operation.
• Good time keeper.

Qualifications:

• Minimum Level 3 NVQ Diploma in Beauty Therapy

Benefits:

• Competitive Salary
• Meals on duty
• 28 days annual leave
• Free parking
• Friends and family rates at the hotel
• Uniform provided
• Company Sick pay scheme following 2 years of service.
• Staff rates with Preferred hotels

Job Type: Permanent, Weekends only

BENEFITS:

• Completive Salary
• Paid Holiday
• Pension scheme
• Free meals on duty
• Your own office
• Free parking
• Friends and family rates.

To apply, please send your CV and a cover letter to HR Officer, Margarida Richardson at m.richardson@oatlandsparkhotel.com

Oatlands Park Hotel is seeking a Bar Supervisor to join our Bar team.

About us:
Oatlands Park Hotel are currently on a drive to set the standards of excellence in the luxury sector of the hotel industry, one of Surrey’s most dynamic and successful industries. Located in a stunning setting in Weybridge the hotel employs some of the most skilled, professional and dedicated people that the industry has to offer. We understand that every Guest is unique and our team strives to create individual moments of service excellence for our business and leisure travellers. Each member of the team is an ambassador of our Company values: Teamwork, Integrity, Mutual Respect, Honesty, Passion for Service and Continual Improvement.

You will be expected to:
Reporting to the Bar Manager, as Bar Supervisor, you have overall responsibility for supervising a shift and the bar function.

Main Responsibilities:
The main purpose of this job is to ensure the customer receives the highest quality of service. To assist the operational running of the bar and ensure that staff are fulfilling their duties to the best of their ability:

• Responsible all areas of the bar operation including: set up, all aspects of service, cashing up, locking up, stock takes, stock control, cellar management, cleaning lines, health and safety and maintenance.
• Greet guests in a friendly and welcoming manner
• Effectively manage the bar team to suit business levels
• Promote, describe and upsell items, to inform guests and offer alternative items
• Have complete understanding of menus at all times
• Plan, prepare and mix cocktails
• Prepare drinks both alcoholic and non-alcoholic
• Train and develop the bar team
• Ensure performance standards are adhered to

Skills and Requirements:
• Must understand 4-star hotel restaurant/bar operations
• Good communication skills
• Ability to work within a team and supervise the team
• Ability to work under pressure
• Excellent customer care skills
• Good time management and ability to prioritise effectively
• It is essential that you are a driver or live within walking distance of the hotel

Qualifications:
• Hospitality qualification or working towards would be desirable
• GCSE grade c in English and maths

Personal qualities:
• High standard of grooming and presentation
• Attention to detail
• Open for direction, correction and training
• Polite and welcoming character
• High standard of spoken and written English

Benefits:
• Competitive salary
• Free Meals on Duty
• Provision of uniform
• Pension Scheme
• Employee Recognition Awards
• Free car Parking
• Recommend a friend scheme
• 28 days annual leave
• Friends and family rates at the hotel
To apply, please send your CV and a covering letter to HR Officer, Margarida Richardson at m.richardson@oatlandsparkhotel.com

Oatlands Park Hotel is seeking Bartenders to join our Bar team.

About us:

Oatlands Park Hotel are currently on a drive to set the standards of excellence in the luxury sector of the hotel industry, one of Surrey’s most dynamic and successful industries. Located in a stunning setting in Weybridge the hotel employs some of the most skilled, professional and dedicated people that the industry has to offer. We understand that every Guest is unique and our team strives to create individual moments of service excellence for our business and leisure travellers. Each member of the team is an ambassador of our Company values: Teamwork, Integrity, Mutual Respect, Honesty, Passion for Service and Continual Improvement.

You will be expected to:
Reporting to the Bar Manager, as Bartender, you will provide an excellent guest drinking experience.

Main Responsibilities:
The main purpose of this job is to ensure the customer receives the highest quality of service.
• Greet guests in a friendly and welcoming manner
• To create classic and innovative drinks, exceeding the guest’s expectations
• Responsible all areas of the bar operation including: set up, all aspects of service, cashing up, locking up, stock takes, stock control, cellar management, cleaning lines, health and safety and maintenance.
• Promote, describe and upsell items, to inform guests and offer alternative items
• Ensure performance standards are adhered to

Skills and Requirements:
• Must understand 4-star hotel restaurant/bar operations
• Good communication skills
• Ability to work within a team
• Ability to work under pressure
• Excellent customer care skills
• Wine, Spirits and cocktail Knowledge
• Good time management and ability to prioritise effectively
• It is essential that you are a driver or live within walking distance of the hotel

Qualifications:
• Hospitality qualification or working towards would be desirable
• GCSE grade c in English and maths

Personal qualities:
• High standard of grooming and presentation
• Attention to detail
• Open for direction, correction and training
• Polite and welcoming character
• High standard of spoken and written English

Benefits:

• Competitive hourly rate
• Free Meals on Duty
• Provision of uniform
• Pension Scheme
• Employee Recognition Awards
• Free car Parking
• Recommend a friend scheme
• 28 days annual leave
• Friends and family rates at the hotel

To apply, please send your CV and a covering letter to HR Officer, Margarida Richardson at m.richardson@oatlandsparkhotel.com

Oatlands Park Hotel are currently on a drive to set the standards of excellence in the luxury sector of the hotel industry. Located in a stunning setting in Weybridge the hotel employs some of the most skilled, professional and dedicated people that the industry has to offer. We understand that every Guest is unique and our team strives to create individual moments of service excellence for our business and leisure travelers. We are now seeking an experienced Conference and Banqueting Supervisor to join our friendly team.

Main purpose of role:

• To assist in planning , organizing and delivering high standards of customer service.
• To supervise Conference and Banqueting operations.
• To work in all areas: Conference and Banqueting, Restaurant, Room service and Bar.
• Ensure all standards are met with attention to detail.
• To assist in training of the team.
• To assist in accurate control of department equipment and inventory of all stock and supplies.
• Communicate the department business issues clearly and concisely to other departments in the absence of the Conference and Banqueting Manager.
• Follow cash handling procedures.

Skills and requirements:

• The ability to work without the supervision of the Conference and Banqueting Manager.
• Preferably experience of similar role within 4* hotels.
• Be immaculately presented with outstanding communication skills, have a keen eye for detail and impeccable planning.
• The ability to work under pressure.
• Be highly customer focused and have the ability to manage and inspire the team effectively.

Benefits:

• Competitive salary
• Uniform provided
• Free parking
• Friends and family rates at hotel
• Free meals on duty
• Staff accommodation available

Job Types: Full-time, Permanent

Job Type: Full-time

Benefits:

• Discounted or free food
• Employee discount
• On-site parking

To apply, please send your CV and a covering letter to HR Officer, Margarida Richardson at m.richardson@oatlandsparkhotel.com

Oatlands Park Hotel is seeking a Meeting and Events Executive to join the Sales Team.

You will be expected to:

Reporting to the Meeting and Events Sales Office Manager, as Meeting and Events Executive, you are responsible for the Meeting & Events Sales activities on a daily basis

Main Responsibilities:

• To proactively sell the hotel and to convert enquiries, to confirmed businesses and ensure the maximization of the hotel facilities.
• To maximise revenue and Key Performance Indicators, guest and employee satisfaction and financial performance of M&E
• To achieve budgeted revenues in conference and banqueting in keeping with the annual budget and marketing plan.
• To receive telephone enquiries and take the appropriate follow up action necessary to convert the call to then generate a ‘sale’
• To be involved in sales activities to ensure the continued business success of the hotel
• To ensure effective communication with other hotel departments to enable the smooth operation of in-house functions.
• To assist in managing the Meeting & Events team in the execution of their role and delegate effectively to ensure that departmental duties are efficiently executed.
• To co-ordinate with Conference & Banqueting Operations to ensure the smooth running of events.

Skills and Specifications:

• You will have previous experience working in Meeting and Events in 4* hotels.
• You will have an excellent telephone manner.
• strong I.T skills and working knowledge of Opera would be an advantage.
• You will have a friendly, welcoming character with a “can do” attitude.
• You will be committed to delivering outstanding customer satisfaction and have enthusiasm to meet targets set.
• You will live no further than a 30-mile radius from the hotel and be a driver or live within walking distance from the hotel.

EDUCATION & QUALIFICATIONS:

• 5 GCSE grade A-C including maths and English or equivalent

BENEFITS:

• Competitive Salary
• 28 days annual leave
• Uniform provided
• Pension scheme
• Free meals on duty
• Free parking
• Friends and family rates.

To apply, please send your CV and a covering letter to HR Officer, Margarida Richardson at m.richardson@oatlandsparkhotel.com

Oatlands Park Hotel is currently on a drive to set standards of excellence in the luxury sector of the hotel industry. Located in a stunning setting in Weybridge the hotel employs almost one hundred of the most skilled, professional and dedicated people that the industry has to offer. We understand that every Guest is unique and our team strives to create individual moments of service excellence for our business and leisure travellers.

We are now seeking a Reservations Agent to join our amazing team.

Our Reservations Agent is responsible for handling a range of booking enquiries over the telephone and email, doing this in a prompt, friendly and professional manner. You will demonstrate the highest attention to detail when performing reservations tasks and recognize Sales leads and potential business.

You will also:

· Ensure that all telephone and email enquiries are dealt with in a friendly and professional manner

· Be aware of current and future availability on a daily basis, as well as any selling strategy proposed by Revenue with its restrictions

· Be up to date with all short and long term promotions available at the hotel

· Be fully familiar with the hotel facilities and services and to promote these whenever possible

· Prioritize any correspondence from the day before and from external guests and clients to ensure efficient customer service

· Be fully conversant with all systems and computer procedures which are reservations related

· Generate and deliver daily reports to ensure a timely and accurate communication of the revenue figures

· Manage group reservations and ensure group information and rooms inventory are accurate and balanced at all times

Success Criteria:

• Previous experience of a similar role would be an advantage
• Candidates living in the area or owner drivers living in a radius of no more than 30 miles from hotel would be preferable
• A positive “can do attitude” is essential
• A willingness to learn and follow hotel procedure is essential
• The ability to work without supervision

Benefits:

• Competitive salary
• Uniform supplied
• Meals on duty
• 28 days annual holiday
• Friends and Family rates
• Free Parking

Job Type: Full-time

Benefits:

• Discounted or free food
• Employee discount
• On-site parking

Schedule:

• 8 hour shift

Work Location: In person

Oatlands Park Hotel are currently on a drive to set the standards of excellence in the luxury sector of the hotel industry. Located in a stunning setting in Weybridge the hotel employs some of the most skilled, professional and dedicated people that the industry has to offer. We understand that every Guest is unique and our team strives to create individual moments of service excellence for our business and leisure travelers.

Oatlands Park Hotel are seeking a Wedding and Events Executive to join our our amazing team on a one year fixed term contract from June.

Duties and Responsibilities

To support the Business Objectives set by the Meetings and Events Manager by providing a highly professional and efficient standard of service to our guests. Effectively mediate between the Weddings and Events operations and to achieve maximum profit and maximum guest satisfaction. To ensure the facilities of the hotel are sold in a professional manner and to provide accurate co-ordination of customer events by maintaining continuity of contact between clients and the hotel from enquiry stage to the event itself.

This role involves working Tuesday to Saturday.

Administrative

· Maintain timely response and follow up to enquiries according to the hotel standards

· To ensure correct and effective selling of Wedding and banqueting space by maintaining the selling strategy for selling group accommodation & events as set by the Meetings and Events Manager.

· Conduct Site Inspections using Sales Skills with a view to closing business.

· Maintain effective and appropriate liaison with clients both before and whilst on property for site inspections and events

· Ensure a thorough handover is administered to appropriate departments for all Weddings and Events by a weekly function sheet meeting and daily operation meetings which take place before the morning meeting.

· Present all written material in a professional and creative way

· Assist in compiling Contracts for all Wedding & Banqueting associated business, ensure proper signatory and issue timely.

· Produce Function Sheets and Check -In reports which detail client requirements accurately and timely – with clients’ signature as agreement where necessary.

· Adhere to all standards and procedures laid out in the Sales SOP manual.

· Project a pleasant, positive and professional image to all contacts all times.

· To complete telesales calls if required in line targets set by the Meetings & Events Manager and assist the sales team to achieve increases in revenue.

· Maintaining the existing database through updating information held on the Opera system quarterly.

· To provide quick and responsive support to the hotel and ensure messages are forwarded appropriately and the sales team receive all correspondence intended for them

· To assist the team in their absence, the maintenance of all client files records and update as and where necessary.

· To conduct internal show rounds as and when required.

· To assist with organising and attending client evenings at the hotel.

· To produce a weekly report on Enq/ Prov/Conf bookings

· Attend where necessary all internal and external events

Operational

· Alongside the C&B Manager, you will Co-ordinate the day to day operations of the Wedding & Banqueting floor to obtain maximum profit and maximum guest satisfaction

· To ensure the C&B Operational team prepare and distribute accurate and timely information to all relevant operational departments, with regard to client requirements.

· Meet & Greet function organisers and Wedding party on arrival and ensure a full introduction is completed that their requests are dealt with and completed.

· Ensure that all details on the event order are delivered

· Follow up problems which may arise from event/ wedding order and room allocations and rectify as soon as possible

· Maintain master file of Wedding & Banquet functions

· Supervise VIP functions as required

· Ensure rooms, quality of food and final set up are inspected regularly alongside the C&B Operations Manager and Restaurant & Bar Manager

· Ensure all equipment requests are fulfilled

· Ensure that wedding and events material stock is maintained

· Conduct quality and service standards questionnaires with all events/ wedding parties

· Alongside the C&B Manager and Restaurant & Bar Manager, ensure that all operational teams are fully trained in the different cultural expectations and partner preferences and act accordingly.

Customer Service

· Demonstrate service attributes in accordance with industry expectations and company standards including:

– Being attentive to Guests

– Accurately and promptly fulfilling Guests requests

– Anticipate Guests needs

– Maintain a high level of knowledge which affects the Guest experience

– Demonstrating a ‘service’ attitude

– Taking appropriate action to resolve guest complaints

· Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers

Health, Safety and Security

· Demonstrate understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Life Safety and ensure your direct reports do the same

· Familiarise yourself with emergency and evacuation procedures.

· Ensure all security incidents, accidents and near misses are logged investigated and rectified to prevent future catastrophes

General

· Comply with the Company’s Corporate Code of Conduct

· Familiarise yourself with the company values and model desired behaviours

· Perform tasks as directed by the Manager in pursuit of the achievement of business goals

Success Criteria:

. Previous experience of similar role within a 4* hotel of at least one year

. A driver living no further than a 30 mile radius from the hotel or live within walking distance from the hotel

. Good communicator with good standards of written and spoken English

. A warm, welcoming and professional character

. A good time keeper

Benefits:

• Competitive salary
• Free parking
• 28 days annual leave (including 8 bank holidays)
• Family and friend rates at hotel
• Uniform provided
• Staff parties

Oatlands Park Hotel are currently on a drive to set the standards of excellence in the luxury sector of the hotel industry. Located in a stunning setting in Weybridge the hotel employs almost one hundred of the most skilled, professional and dedicated people that the industry has to offer. We understand that every Guest is unique and our team strives to create individual moments of service excellence for our business and leisure guests.

We are currently looking for a Front Desk Receptionist to support the Front House function and to report to the Front Office Supervisor

MAIN RESPONSIBILITIES

• Responsible for providing a friendly, welcoming and efficient service to all guests in line with the hotel vision and values
• To undertake front of house duties, including meeting,greeting and attending to guest’s needs
• To build a good rapport with guests and resolve any complaints or issues in line with company standards
• To be responsible for accurate and efficient accounts and guest billing processes
• To administer all routes of reservation to ensure room bookings are made
• To undertake general office duties, including correspondence,emails and switchboard
• To efficiently process all reservations and cancellations
• To log any maintenance issues onto the PMS

SKILLS AND REQUIREMENTS

• A friendly, welcoming and customer focused approach
• The ability to stay calm under pressure
• The ability to work unsupervised
• Good administrative skills
• Working knowledge of PMS Opera would be an advantage
• Hospitality qualification or working towards one
• At least one year experience in a customer facing role
• Will work on a rota where evenings and weekend shifts will be included

PERSONAL QUALITIES

• High standard of presentation, appearance and etiquette
• Attention to detail
• Open to direction, correction and training

Oatlands Park Hotel are currently on a drive to set the standards of excellence in the luxury sector of the hotel industry. Located in a stunning setting in Weybridge (Surrey) the hotel employs some of the most skilled, professional and dedicated people that the industry has to offer. We understand that every Guest is unique and our team strives to create individual moments of service excellence for our business and leisure travelers.

We are currently looking for a Night Receptionist to join our team.

Main Purpose of the role:

• Providing excellent customer service experience with a smile to all our guests on arrival and departure.
• Assisting with guest enquiries and resolving general complaints
• Being fully conversant with hotel products and services.
• Assisting Night Manager in night auditing process.
• Maintaining security of the hotel by being alert at all times and carrying out necessary security walks and checks.
• Providing room service during shift and ensuring meals are delivered to guests rooms.
• Will check-in late comers to the hotel.

Personal Requirements:

• To have a passion for customer service
• To be well mannered and well groomed
• To have a warm, welcoming personality
• To have a “can do attitude”
• To be a good time keeper
• Open for direction, correction and training

Qualifications:

• Hospitality qualification or working towards would be desirable

Skills/competencies:

• Working knowledge of PMS Opera or equivalent
• Customer service trained and professional guest complaint handling
• Working knowledge of Microsoft Office and Outlook
• Knowledge of four-star hotel standards
• Hotel reception experience of at least one year

Benefits:

• Competitive salary
• Free Meals on Duty
• Provision of uniform
• Pension Scheme
• Employee Recognition Awards
• Free car Parking
• Recommend a friend scheme
• Friends and family rates on hotels

Job Types: Full-time, Permanent

Benefits:

• Discounted or free food
• Employee discount
• On-site parking

Schedule:

• 8 hour shift
• Night shift

Oatlands Park Hotel are currently on a drive to set the standards of excellence in the luxury sector of the hotel industry. Located in a stunning setting in Weybridge (Surrey) the hotel employs some of the most skilled, professional and dedicated people that the industry has to offer. We understand that every Guest is unique and our team strives to create individual moments of service excellence for our business and leisure travelers.

We are currently looking for a Reception Supervisor to join our team.

Main Purpose of the role:

• Has overall responsibility for supervising a shift and the Reception Operation
• Assumes responsibility for all team members and ensures they operate to stated standards
• Provides guidance and direction and is first port of call to subordinates
• Provides information to managers, peers, subordinates and other departments
• Functions as a technical department resource and provides departmental induction and training to new starters

Skills and Requirements:

• Be fully conversant with Opera PMS and Microsoft Office
• Be able to lead and direct a multicultural team
• Be able to demonstrate best practice to subordinates and lead by example
• Train and coach team members on the job
• Demonstrate full knowledge of The Front Office SOP
• Have ability to communicate with managers and directors and be able to report on business levels for the given shift
• Demonstrate ability to negotiate, persuade and deal with customer complaints
• Demonstrate efficient decision making when selling room stock
• It is essential that you are a driver or live within walking distance of the hotel.

Qualifications:

• Hospitality qualification or working towards would be desirable

Skills/competencies:

• Working knowledge of PMS Opera or equivalent
• Customer service trained and professional guest complaint handling
• Working knowledge of Microsoft Office and Outlook
• Knowledge of four-star hotel standards
• Hotel reception experience of at least one year

Personal qualities:

• High standard of grooming and presentation
• Attention to detail
• Open for direction, correction and training
• Polite and welcoming character

Benefits:

• Competitive salary
• Free Meals on Duty
• Provision of uniform
• Pension Scheme
• Employee Recognition Awards
• Free car Parking
• Recommend a friend scheme
• Friends and family rates on hotels

Work remotely

• No

Job Type: Full-time

Benefits:

• Discounted or free food
• On-site parking

Schedule:

• 8 hour shift