Careers

Oatlands Park Hotel is seeking a Night Receptionist to join our Reception Team.

About us:

Oatlands Park Hotel are currently on a drive to set the standards of excellence in the luxury sector of the hotel industry, one of Surrey’s most dynamic and successful industries. Located in a stunning setting in Weybridge the hotel employs some of the most skilled, professional and dedicated people that the industry has to offer. We understand that every Guest is unique and our team strives to create individual moments of service excellence for our business and leisure travellers. Each member of the team is an ambassador of our Company values: Teamwork, Integrity, Mutual Respect, Honesty, Passion for Service and Continual Improvement.

You will be expected to:

Reporting to the Front of House Management , as Night  Receptionist you are responsible for assisting in the smooth running of the reception desk between the hours of 22:45 and 07:15.

Main Responsibilities:

• Providing a friendly, welcoming and efficient service to all guests in line the hotel vision and values
• Ensure all guest requests and enquiries are handled professionally, providing callers with comprehensive information regarding hotel services
• Providing excellent customer service experience with a smile to all our guests on arrival and departure.
• Assisting with guest enquiries and resolving general complaints
• Being fully conversant with hotel products and services
• Assisting Night Manager in night auditing process.
• Maintaining security of the hotel by being alert at all times and assisting with security walks.
• In charge of room service during shift ensuring  meal deliveries to guest rooms.
• Ensure all requests are recorded and actioned in accordance with company policy and in an efficient and courteous manner
• Assist in ensuring the security of the hotel, guests and staff during the night

Skills and Specifications:

• Good team working skills
• Have the ability to carry instructions as directed by Night Manager or the Night Supervisor
• Good computer skills
• Working knowledge of Opera PMS would be an advantage
• A friendly, welcoming and customer focussed approach and providing a consistently high standard of customer service
• High standard of presentation and etiquette
• Ability to remain calm under pressure and challenging situations
• Excellent interpersonal skills including telephone manner
• At least one years’ experience of a similar role
• Customer service trained and professional guest complaint handling would be desired
• Working knowledge of Microsoft Office and Outlook
• Knowledge of four-star hotel standards
• It is essential that you are either a driver and live no further than a 30-mile radius from the hotel or live within walking distance

Education and Qualifications:

• Hospitality qualification or working towards would be desirable

Benefits:

• Competitive Salary
• 28 days annual leave
• Employee recognition awards
• Uniform
• Pension scheme
• Free meals on duty
• Free parking
• Friends and family rates.

To apply, please send your CV and a covering letter to HR Officer, Margarida Richardson at m.richardson@oatlandsparkhotel.com

Oatlands Park Hotel is seeking a Conference and Banqueting Supervisor to join our Conference and Banqueting team.

About us:

Oatlands Park Hotel are currently on a drive to set the standards of excellence in the luxury sector of the hotel industry, one of Surrey’s most dynamic and successful industries. Located in a stunning setting in Weybridge the hotel employs some of the most skilled, professional and dedicated people that the industry has to offer. We understand that every Guest is unique and our team strives to create individual moments of service excellence for our business and leisure travellers. Each member of the team is an ambassador of our Company values: Teamwork, Integrity, Mutual Respect, Honesty, Passion for Service and Continual Improvement.

You will be expected to:

Reporting to the Conference and Banqueting Manager, as Conference and Banqueting Supervisor, you assist in ensuring the day-to-day events  and meetings are carried out in line with the departmental and hotel standards providing a high level of customer service.

Main Responsibilities:

• Ensure guest needs and expectations are met or exceeded by the C&B team
• Ensure high levels of hygiene control and health and safety are maintained
• Take responsibility for serving good and beverage for private dining, meeting and events and the set up and organisation of the room
• Supervise team members ensuring they are following company uniform standards
• Assist in training team members and onboarding new joiners
• To maintain accurate control of department equipment and inventory of all stock and supplies
• To communicate clearly and concisely with other departments
• To update, monitor, adapt and enforce standard operating procedures with the agreement of the C&B Manager
• To supervise, review and appraise team member’s performance on a regular basis
• Responsible for setting up events as per the requirements of the function sheet
• Ensure all function rooms are cleared and are set up and ready for the next event
• You are responsible for replenishing items and the cleanliness of all meeting rooms
• Communicate event requirements to the team and ensure all members of the team are clear as to what is expected

Skills and Specifications:

• Be able to demonstrate best practice to subordinates and lead by example
• Be immaculately presented with outstanding communication skills and have a keen eye for detail
• Have the ability to work without the input of the C&B Manager
• It is essential that you are a driver or live within walking distance of the hotel
• At least one year’s experience of a similar role withing a four star  hotel and to have a thorough knowledge of Conference and Banqueting operations
• Have the ability to supervise a  team members fairly and consistently
• Have a “can do” attitude and a passion for customer service

Personal Qualities:

• High standard of grooming and presentation
• Attention to detail
• Open for direction, correction and training
• Polite and welcoming character
• High standard of spoken and written English
• Goal driven

Education and Qualifications:

• Hospitality qualification or working towards would be desirable

Benefits:

• Competitive salary
• Free Meals on Duty
• Pension Scheme
• Employee Recognition Awards
• Free car Parking
• Recommend a friend scheme
• 28 days annual leave
• Friends and family rates at the hotel

To apply, please send your CV and a covering letter to HR Officer, Margarida Richardson at m.richardson@oatlandsparkhotel.com