FAQS
Frequently Asked Questions
Everything you need to know before your stay, wedding, dining experience or visit to Oatlands Park Hotel, Weybridge — from check-in times and parking to dining, weddings, afternoon tea and gift vouchers.

Answers to Our Most Common Questions
Browse our frequently asked questions below. Can't find the answer you're looking for? Please contact our friendly team directly.
Are you licensed for wedding ceremonies?
Yes we are licensed for wedding ceremonies. We have 2 outdoor licensed spaces and 5 indoor licensed spaces for ceremonies, including the York Suite.
Can I check the availability for a meeting room?
To check the availability for a meeting room, please call us on 01932 847 242 and choose option 2.
Can I check-in later than the stated check-in time?
Yes you can check-in later than the stated time on the day of your scheduled arrival date, please call 01932 847 242 to alert us when you intend on checking in. We appreciate delays may happen.
Can I come for a tour of your hotel before making a booking, wedding or Events reservation?
Yes, you can certainly come for a tour during office hours 9am-5pm, please call us on 01932 847 242 to book an appointment. You can also explore our hotel using our walkthrough Virtual Tour: https://my.matterport.com/show/?m=HMkDJz7BAzw
Can I organise late check-out?
Subject to availability, late check-out incurs an extra charge.
Directions to the hotel
Use our hotel postcode KT13 9HB. Here is our full address: Oatlands Park Hotel, 146 Oatlands Drive, Weybridge, Surrey, KT13 9HB. You can find us easily on Waze Maps and Google Maps. We are a 25 minute walk from Weybridge Railway train station. There are some bus services running from Weybridge station, please use Google Maps if you wish to check availability.
Do any of the doors in any of the meeting rooms open outside?
The York Suite is our only function room which opens outside. All function suites and meeting rooms have.
Do I have to register parking for my car?
No, free parking is available for all hotel guests on a first come, first served basis.
Do we need insurance to bring our own suppliers?
Yes, you will need Public Liability Insurance and for any electronics you intend to plug in, these will need to be PAT tested.
Do you accept dogs and pets or animals?
We have a strict no pets and dogs policy, however we can accommodate guide dogs as part of our commitment to Equality, Accessibility & Inclusion. Please do call us on 01932 847 242 with any questions.
Do you allow outside caterers like Indian/Pakistani cuisine?
Subject to certain insurance policies and using approved caterers, we do allow some outside caterers for dry hire (e.g. Indian and Pakistani) weddings.
Do you cater for special dietary requirements or allergies?
We work with you to accommodate dietary requirements wherever possible. We can cater for halal, allergens and other dietary requirements. Please state your dietary requirements or allergies at the time of booking your event or table reservation.
Do you do a gluten-free afternoon tea?
Yes, we can typically accommodate a request for a gluten-free afternoon tea. The reservation request for a gluten-free afternoon tea must be made at least 24 hours in advance. Please ensure you state this dietary request when speaking with our Reservations team. Call 01932 847 242
Do you have a disabled room
Yes, we do have an accessible room, you can find more details here: https://oatlandsparkhotel.com/rooms/accessible-room
Do you have a disabled toilet?
Please ask a member of Bar staff to point you in the right direction.
Do you have a dressing room for weddings?
No we do not have a dressing room for weddings, but you can hire a bedroom. You can book a room here: https://bookings.hotelrez.co.uk/?adult=2&chain=37013&hotel=101457&level=hotel&locale=en-UK
Do you have a fitness suite or gym?
Yes, our new Fitness Suite (gym) is free of charge, open exclusively to all hotel guests. There is no cost to use our gym which features a range of equipment. Please ask our Reception for the entry code.
Do you have a lift/elevator
Yes we do have 2 elevators servicing the York Wing and Tudor Wing, with stairs for all other areas of the hotel.
Do you have a personal trainer (PT) available for the fitness suite/gym?
No, unfortunately there is no personal trainer (PT) available for the fitness suite.
Do you have a Spa?
We do not have a spa, but be sure to check out our Fitness Suite. Our Fitness Suite is open for use by all hotel guests free of charge.
Do you have a suppliers list?
For weddings, yes we do have a preferred suppliers list. This can be found in our wedding brochures.
Do you have a swimming pool?
No, we do not have a swimming pool. But be sure to check out our Fitness Suite. Our Fitness Suite is open for use free of charge by all hotel guests.
Do you have a taxi company that you would recommend?
We would strongly recommend our partner AARO cars - you can call them on 01932 855777
Do you have afternoon tea
Yes, Afternoon Tea is usually served in our Mulberry Restaurant. Our afternoon tea features hand-cut sandwiches, sultana scones with clotted cream and jam, delicious cakes and a selection of teas, or coffee. We also offer themed afternoon teas throughout the year. You can book afternoon tea here: https://oatlandsparkhotel.com/book-a-table/afternoon-tea and read more information about our afternoon tea here: https://oatlandsparkhotel.com/afternoon-tea
Do you have EV charging points?
Yes we do have EV charging points for electric cars outside the front of the hotel.
Do you have free parking?
Yes, we have plenty of Free parking on-site. Please note parking is on a first come, first served basis.
Do you have Free Wi-Fi?
Yes we have Free Wi-Fi throughout the hotel. You can connect to it if you are visiting us for lunch, dinner or room stay.
Do you have photos of the fitness suite
Photos and information about our Fitness Suite can be found here: https://www.oatlandsparkhotel.com/leisure-facilities/fitness-suite
Do you have reliable local taxi servies
We would recommend a local taxi company called AARO CARS, you can contact AARO Cars on 01932 855777
Do you have Treatment Rooms?
No, we do not have a spa or any treatment rooms.
Do you offer a room included in the price for weddings?
Yes, a Feature Room is included for all weddings — this is for the Bride and Groom-to-be on the day of their event.
Do you offer discounts for events?
Discounts are offered at the manager's discretion, however we cannot guarantee that a discount will be offered.
Do you offer discounts for weddings?
Discounts are offered at the manager's discretion, however we cannot guarantee that a discount will be offered.
Do you offer video conferencing for remote meetings?
Yes, our meeting rooms are fitted with video conferencing facilities, including camera and microphone. On-site IT support is provided for our meetings and events.
Do you provide Team Building days?
We can certainly recommend an approved third party partner for your team building day. The cost is the ground hire fee and the cost of the third party partner for your event.
Do your bedrooms have air con
Yes, all of our bedrooms have air conditioning. You can control the temperature of your room using an air con remote control.
Do your event rooms or function rooms have air con or air conditioning
All of our function rooms and event spaces have air conditioning.
Do your meeting rooms have air con or air conditioning
All of our meeting rooms have air conditioning.
Does the Bar 1509 serve food?
Yes, we have a Bar Menu - serving a selection of light bites, sandwiches and burgers. These are some of our personal favourites: Smoked salmon, cucumber & cream cheese sandwich, and the Berkshire ham & tomato sandwich. You can view our Bar menu here: https://www.oatlandsparkhotel.com/hotel-media/menus/oatlands-park-room-service-menu-15.04pdf-1.pdf
Does your Mulberry Restaurant have air conditioning?
Yes, our Mulberry Restaurant has air conditioning
How can I amend or change my room booking?
If you booked through telephone please call us on 01932 847 242 and choose option 1. Did you book online? You can change your room booking here: https://bookings.hotelrez.co.uk/signin?adult=2&chain=37013&hotel=101457&level=hotel&locale=en-UK
How can I book a table for 5 or more people for lunch or dinner
To check the availability for lunch or dinner for more than 5 people, please call us on 01932 847 242 and choose option 2
How can i book a table for the Mulberry Restaurant
You can book a table for dinner or lunch here using our Table Booking page: https://www.oatlandsparkhotel.com/book-a-table
How can I check your availability for weddings?
You can call us on 01932 847 242 and check the availability for your wedding preferred date or dates. Our Wedding Coordinator Lana's working hours are Tuesday to Saturday. If your enquiry is urgent please let us know when reaching out to us by saying its urgent.
How can i contact your bedroom and reservations team?
You can contact our bedroom and reservations team by calling 01932 847242 and choosing option 1 (room reservations).
How can i contact your conference and events team
You can call 01932 847242 to speak with our Conference and Events team and choosing option 2.
How can I get a copy of my receipt after my stay
You can request a copy of your receipt after your stay by emailing: [email protected] - in your email please state your booking reference, full name and any other necessary details.
How do i cancel a dinner reservation
To cancel a dinner reservation please call us on 01932 847 242. If our Restaurant team is unavailable please ask to speak with Reception or the Reservations team.
How do I contact you for lost property or stuff I've left at the hotel or if I have left stuff in my room?
In the event of leaving stuff in your room or lost property queries, please contact us on 01932 847 242. We will ask for your room number, full name and departure date. We may ask you for proof of ID for collection for security purposes.
How do I make a complaint
We understand that things can sometimes go wrong and we are dedicated to addressing issues at the earliest opportunity when they are brought to our attention. If you would like to make a complaint about your room, food or drink experience please email us: [email protected]
How do we pay our event deposit?
A member of our Events team will contact you to take payment.
How far is the hotel from Heathrow?
Oatlands Park Hotel in Weybridge (KT13 9HB) is approximately 8 miles from Heathrow Airport.
How many hotel rooms are there
We have 157 furnished hotel rooms at Oatlands Park Hotel, a mixture of small rooms to large suites.
How many meeting rooms and event spaces do you have?
We have 9 meeting room and event spaces at Oatlands Park Hotel, including the York Suite which splits into 3 with dividing walls.
How many rooms are there?
We have 157 beautifully appointed bedrooms. Our Superior Double features an ensuite bathroom and walk-in shower, ideal for 2 people, while our King Junior Suite proves to be very popular with a King size bed and bath tub.
How many stars is the hotel?
We are a 4 Star AA Silver hotel, awarded most recently in 2026.
How much is your beers, wines, cocktails, ales?
You can find the prices of our soft drinks or alcoholic drinks on our Bar menu here: https://www.oatlandsparkhotel.com/hotel-media/menus/oatlands-park-room-service-menu-15.04pdf-1.pdf
I am getting married at a local church, can I take photos with our photographer before the ceremony at Oatlands Park Hotel?
Usually taking photos at Oatlands Park Hotel is completely fine, please contact [email protected] so we can let our team know.
I am getting married at Oatlands Park Hotel, can I take photos with our photographer before the ceremony at Oatlands Park Hotel?
Yes, this is completely fine, please contact [email protected] so we can let our team know
I left an item behind (lost property) what do i do
If you have lost property please contact [email protected] at the earliest opportunity or call our Reception team on 01932 847 242
I would like to add one person to a dinner reservation
Please call us on 01932 847 242 and choose option 1 to speak with our Reservations team. Outside of office hours Monday to Friday please speak with our Reception team.
I would like to book a table for 10 people for lunch on Saturday
If you need to book a table for more than five (5) people please contact our Reservations team on 01932 847 242
I would like to give feedback on my recent stay, could you please provide me with a link
If you wish to contact us to give feedback, please contact: [email protected]. You can also leave us a review on TripAdvisor: https://www.tripadvisor.co.uk/Hotel_Review-g190763-d192250-Reviews-Oatlands_Park_Hotel-Weybridge_Surrey_England.html
Is American Express cards accepted?
Yes, American Express cards are accepted, as well as major credit and debit cards.
Is it possible we can request a room with a bath. Thanks
Rooms with a bath may depend on the room type. We cannot guarantee the availability of a room with a bath, where most rooms have a walk-in shower. Please call 01932 847 242 and choose option 1 to discuss this with our team.
Is Mulberry Restaurant open to people not staying at the hotel?
Yes, our Restaurant is open to the general public and hotel guests.
Is parking free for visitors for lunch, dinner or bar
Yes parking is completely free for all guests and visitors to our bar, restaurant and hotel.
Is there a deposit for weddings?
There is a deposit taken to confirm your booking, this is to secure your preferred date. The deposit is from £1,500 for all weddings.
Is there a sound limiter for music?
There is a sound limiter in the York Suite and Mulberry Restaurant, sound is limited to 96 decibels.
Is there any cost for bringing our own decorations?
No, there is no additional cost.
My refund is not back
It sounds like you're concerned about your refund. To help you with this, please reach out to our Reservations team directly. They'll be able to assist you further.
Tell me more about the history?
You can learn more about our history here: https://www.oatlandsparkhotel.com/history or read Ken Clark's article about the secrets of Weybridge and the local area here: https://www.oatlandsparkhotel.com/blog/the-history-of-weybridge-oatlands-park-hotel
We are having a wedding nearby and would like to come to you afterwards for some photos
Please note that photography in the hotel's public areas, grounds, or other communal spaces is not permitted without prior authorisation from the hotel. Should you wish to use the hotel and its surroundings for wedding or bridal photography, a location fee of £500.00 would apply, subject to approval and availability. This would need to be arranged with the hotel in advance of your stay. If this is something you would like please email: [email protected]
What 0% alcohol drinks do you sell?
We have no-alcohol 0% gin and no-alcohol 0% bottled beer.
What ales do you have on tap?
We serve a range of beers, ciders and ales, including Ginger Ale, Stella Artois, Peroni and London Pride.
what are some things to do near the hotel
From Brooklands Museum, Painshill Park and Epsom Racecourse to the various scenic walking routes throughout Weybridge and Surrey, our hotel is a popular choice for leisure getaways and corporate guests. You can check out a list of our recommended local attractions nearby here: https://www.oatlandsparkhotel.com/leisure-facilities/nearby-local-attractions
What are the opening hours of the hotel? What time does the hotel open? What time does the hotel close?
Our hotel reception is open 24/7 and our main telephone line (01932 847 242) is open 24/7. Our Reservations team work Monday-Friday 9am-5pm.
what are the opening times for reception
Our Reception desk is open 24/7
What beers do you have on tap?
We have Peroni and London Pride on tap.
What deposit do I need to pay for an event?
We collect 25% deposit for events. Full payment is required prior to your event date.
What do you do for sustainability?
We are committed to reducing our environmental footprint. From sensor lighting and recycling to reducing waste and wishing to eliminate the use of single-use plastics, we were awarded the Greengage 2025 certification for Sustainability. You can find out more about Our Commitment to sustainability here: https://www.oatlandsparkhotel.com/our-commitment
What facilities do you offer for EV charging, hybrid cars or electric cars?
Our car park has EV charging points. This may incur an additional cost.
What food do you offer
From burgers and rump of lamb to fish and mushroom risotto, we have a range of food on our A La Carte Menu. You can find our A La Carte dinner menu here: https://www.oatlandsparkhotel.com/hotel-media/menus/spring_menu_a_la_carte_2026_oatlands_park_hotel-2.pdf
What food ingredients do you use
We use locally sourced ingredients for our food offering, where possible.
What food is available for my traditional wedding?
For traditional weddings, we offer a 3 course A La Carte menu.
What furniture or equipment is supplied for my wedding?
For dry hire weddings tables and chairs are provided; you will also be allocated an operations manager to ensure your day runs smoothly. For traditional weddings, our staff will serve your food and we do all the setup for your big day.
What is in your hotel rooms?
Enjoy free Wi-Fi throughout our hotel. Each room has an LED TV with a range of TV channels, fitted wardrobe, a desk with a chair, a telephone, bottled water, a safe to keep your belongings safe, hairdryer, tea and coffee making facilities, air conditioning to control the temperature of your room, and a walk-in shower. Some rooms may have a bath tub, depending on the room type selected.
What is the best rate for one stay with English breakfast
Our live room rates are available on our online room booking engine: https://bookings.hotelrez.co.uk/?adult=2&chain=37013&hotel=101457&level=hotel&locale=en-UK - we look forward to welcoming you to Oatlands Park Hotel. You can also call the hotel on 01932 847 242 to chat with a member of our team.
what is the capacity of Cedar Suite?
The Cedar Suite capacity is a maximum of 16 people in a boardroom format.
what is the capacity of the Howard Suite?
The Howard Suite capacity is a maximum of 8 people in a boardroom format.
what is the capacity of the Parr Suite?
The Parr Suite capacity is a maximum of 8 people in a boardroom format.
what is the capacity of York Suite?
The York Suite capacity is a maximum of 420 people. The capacity for the York Suite for different layouts is as follows: 152 cabaret, 312 theatre, 180 classroom, 58 boardroom, 93 u-shape, 300 banqueting, 420 reception and 240 dinner dance.
What is the cost of breakfast
A full English breakfast costs £21.95 on the day it is required however, if purchased prior to the day required, we sell Breakfast vouchers at Reception at a discounted price of £17.95 for the full English. Some room and stay packages may include breakfast, so please do check with our Reservations team in advance by calling 01932 847 242.
What is the finish time for weddings?
Your wedding event should end by 12 midnight.
What is the hotel address
The hotel address is Oatlands Park Hotel, Oatlands Drive, Weybridge, Surrey, KT13 9HB
What is the local registry office?
The local wedding registry is Weybridge Registration Office. The contact details of the local registry for weddings and civil ceremonies is: Rylston 81 Oatlands Drive Weybridge Surrey KT13 9LN, who have free parking. Their website is https://www.surreycc.gov.uk/birth-death-and-ceremonies/register-offices/weybridge. You can use their form here: https://customer.surreycc.gov.uk/ceremonies_enquiries
What is the size of the bed
All our bedrooms have different bed sizes. Please contact our Reservations team by calling 01932 847 242 or email: [email protected]
What is your incidentals policy
A security deposit of £50 per night will be taken at check-in, this will be through chip-and-pin payment card. By checking in and occupying the room, guests acknowledge and agree to comply with this Smoking and Damage Policy: https://www.oatlandsparkhotel.com/smoking-damages-policy
What is your phone number?
You can call Reception on 01932 847 242.
What time can our suppliers access the venue?
From 10am on the day of your wedding or event.
What time do you serve breakfast from?
Breakfast is served from 7am on Monday, Tuesday, Wednesday, Thursday and Fridays. Breakfast is served from 8am on Saturdays and Sundays.
What time do you serve breakfast until?
Breakfast is served until 9:30am on Monday, Tuesday, Wednesday, Thursday and Fridays. Breakfast is served from 10am on Saturdays and Sundays.
What time is afternoon tea served
Afternoon tea is served 2pm to 4:30pm Monday to Saturday.
What time is check in?
Check in anytime from 3pm on the day of your scheduled check-in date. If you require an earlier check in, additional charge will apply.
What time is dinner served
Dinner is served in Mulberry Restaurant from 6pm to 9:30pm Monday to Sunday.
What time is lunch served
Lunch is served in Mulberry Restaurant 12 midday until 1:45pm Monday to Saturday.
What time is music allowed until?
Music can play until 12 midnight.
What time is Sunday Carvery served from?
Our weekly Sunday Carvery is served every Sunday from 1pm to 3pm. Advance reservation is recommended for this highly popular lunch to avoid disappointment.
What time is the Bar open
Bar 1509 is open Monday to Sunday 10am to 11pm.
What time is the fitness suite (gym) open until?
Our fitness suite is open daily 6:30am-9pm.
What type of events can you hold?
We are able to accommodate many different types of events, from meetings to weddings, anniversary celebrations, wakes (celebrations of life) and birthday parties.
When can I come for a viewing for a wedding at Oatlands?
Yes, you are more than welcome to book an appointment for a wedding tour viewing. Reach out to us to book your appointment.
when do i get charged for afternoon tea
Payment is typically taken on the day in Mulberry Restaurant. Our themed afternoon teas may require advance reservation and full prepayment.
Where are the men's toilets?
Our men's toilets are newly renovated and can be found at the bottom of the staircase between Bar 1509 and Mulberry Restaurant. Please speak to a member of Bar staff if you need to be pointed in the right direction.
Where are the womens toilets?
The women's toilets are located on the ground floor of the hotel. Please ask a member of our Bar staff to be pointed in the right direction.
Where is afternoon tea served
Afternoon tea is usually served in the Mulberry Restaurant at Oatlands Park Hotel, however this may change to an alternative function room depending on table availability and other events.
Still have a question?
Call our 24-hour reception team on 01932 847 242 or send us an online enquiry and we'll get back to you as soon as possible.
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