Covid-19 Secure

Covid-19 Secure

Welcome back.
Keeping you safe.

The health and wellbeing of our guests, our staff and our community are of the utmost importance to us. We have implemented additional hygiene and safety measures to ensure a Covid-19 Secure Environment, and we have been awarded the accreditation ‘We’re good to Go’ by Visit England.

Covid-19 safety measures
Covid-19 secure hotel Surrey
Covid-19 secure hotel Surrey

Hand sanitiser stations

Covid-19 Secure

Keeping you safe

We have implemented the following hygiene and safety measures to ensure our hotel is a Covid-19 Secure environment. These guidelines will be constantly updated following any new government guidance and regulations. If you still have any questions or concerns, then please contact us.

Get in Touch

Our safety measures

  • Before your visit
    • From 30 November 2021 all travellers arriving into the UK must take a PCR test provided by a private test provider on or before day 2 and self-isolate until they receive a negative result (lateral flow tests will no longer be accepted). Individuals must self-isolate in their home or the place they are staying until they receive their test result. Those who test positive, must isolate for 10 days. If PCR test results are delayed, individuals must self-isolate until their test result is known or until day 14 after arrival, whichever is sooner.
    • We politely request that if you, or anyone you have recently been in contact with, are displaying any symptoms of Covid-19, that you call us to postpone your stay/ visit. These include; A high temperature and a persistent cough, fever, breathlessness, sore throat, headache and loss of sense of taste or smell. Where possible please adhere to the 24-hour cancellation policy, until you and your household members have been cleared of symptoms by 10 days.
    • We recommend all our guests wear a face covering/ face mask inside our hotel public spaces. Your face covering can be removed when in your bedroom and when using our outdoor spaces. We kindly ask guests to bring their own face covering with them.

     

    Covid-19 secure hotel arrival

  • On Arrival

    From 19th July:

    • We recommend all our guests wear a face covering/ face mask inside our hotel public spaces. Your face covering can be removed when in your bedroom and when using our outdoor spaces.
    • Please follow social distancing and directional signage to ensure we keep a safe distance.
    • Please use the hand sanitiser on arrival.

     

    Covid-19 secure distanced hotel

  • Your bedroom
    • To maintain a Covid-19 secure environment we will not access or service guests’ rooms throughout the duration of your stay (unless a long stay). If you would like your room serviced or refreshed, please dial reception.
    • We recommend all our guests wear a face covering/ face mask inside our hotel public spaces. Your face covering can be removed when in your bedroom and when using our outdoor spaces.
    • Please follow social distancing and directional signage to ensure we keep a safe distance.
    • Please use the hand sanitiser provided around the hotel.

     

    Covid-19 clean hotel

  • Around the hotel
    • We recommend all our guests wear a face covering/ face mask inside our hotel public spaces. Your face covering can be removed when in your bedroom and when using our outdoor spaces.
    • Please follow social distancing and directional signage to ensure we keep a safe distance.
    • Please use the hand sanitiser provided around the hotel.
    • Our Fitness Suite will remain closed until further notice.

     

    Covid-19 secure sanitised hotel

  • Dining with us
    • There is no limit on table numbers, our team will seat your booking accordingly.
    • We recommend all our guests wear a face covering/ face mask inside our hotel public spaces. Your face covering can be removed when in your bedroom and when using our outdoor spaces.
    • Please follow social distancing and directional signage to ensure we keep a safe distance.
    • Please use the hand sanitiser provided around the hotel.
    • All cutlery is cleaned with a UV-C germicidal lamp system that kills bacteria and viruses.

     

    Covid-19 Secure hotel dining

  • Weddings, meetings and events
    • There is no limit on the capacity of our event spaces. Numbers will be in line with the hotel risk assessments.
    • We recommend all our guests wear a face covering/ face mask inside our hotel public spaces. Your face covering can be removed when in your bedroom and when using our outdoor spaces.
    • Please follow social distancing and directional signage to ensure we keep a safe distance.
    • Please use the hand sanitiser provided around the hotel.

     

    Covid-19 secure hotel meetings

  • Our team
    • Our staff will continue to wear a face mask or a face covering where possible.
    • Our staff will use sanitiser and clean down high-touch point areas with anti-viral sprays.
    • All team members have completed Covid-19 training in conjunction with Flow Hospitality and will receive ongoing health and safety training.
    • Our staff will complete a Covid-19 risk disclosure form when they return from holiday.

     

    Covid-19 Secure hotel training

  • What if I develop symptoms?
    • Should a guest have symptoms of Coronavirus during their stay, they must stay in their room and request a test. Please contact Reception as soon as possible to inform us.
    • All meals will be delivered to the door of the bedroom by a team member wearing PPE.